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Introduction Levels Structures Grievance Redressal Key Pillars FAQs

### Prof. Rajan Saxena Chair, UGRC

Ex NMIMS Vice Chancellor, Ex Director IIM Indore, SPJIMR, IBSG, AuthorExternal Member, UGRC

### Mr. Abhyudaya Rana Chief Grievance Officer, UGRC

Associate Vice President, Product Operations Unacademy

Take each grievance with utmost sincerity and address key questions on why the complainant feels aggrieved, unhappy or dissatisfied.

Investigate the facts and surrounding circumstances.

Communicate to the complainant about revert timelines.

Provide feedback to the complainant about what can/cannot be done to resolve the grievance.

Take necessary follow-up action.

### Quick Links

Introduction Levels Structures Grievance Redressal Key Pillars FAQs
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